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Possessing decades of combined experience in the healthcare sector, and supported by a comprehensive system of back office support, our core team is listed below.

Patrick Gibney – President

MB, CCFP, MBA | 289-362-0428 |

Patrick Gibney, President of The Medfall Group, graduated from University College Dublin and completed his Family Practice Residency at McMaster University in Hamilton. He is past Chairman of the Department of General Practice, past President of Medical Staff and has served on the Medical Staff Executive and Board of Directors of the Greater Niagara General Hospital for many years.

Patrick holds an MBA from the Richard Ivey School of Business, University of Western Ontario, London. He is an inaugural member of the Canadian Society of Physician Executives. His medical background and administrative training have been instrumental in The Medfall Group’s development as a healthcare company facilitating hospitals and healthcare organizations to better serve their communities. Patrick maintains a clinical practice, which allows him to remain current and practical on issues related to client needs and company deliverables. He plays a management role in the company as well as partnering with consultants on specific projects which require the physician-administrative perspective, thus providing a unique value add to the very specific needs of many client organizations.

Robb Callaghan – Vice President, Search Services

MBA, BA | 289-238-9079 |

Robb Callaghan holds an MBA from McMaster University in Hamilton, Ontario and is a graduate of Wilfrid Laurier University in Waterloo, Ontario with a cross discipline degree in Corporate Communications and Psychology.

As Vice President, Search Services with The Medfall Group, Robb has an impressive track record of successfully completed physician leadership and healthcare executive searches for both academic and community hospital organizations. He has an extensive network of key opinion leaders in the physician/scientific/executive communities and brings very strong facilitation and relationship brokering skills to his role in The Medfall Group.

With over 20 years of experience in the healthcare, academic, management consulting and research sectors, he has held a variety of executive leadership positions throughout Ontario. Robb has extensive experience as a management consultant in healthcare restructuring and played a pivotal role in the redevelopment of the Brant Community Healthcare System (Brantford, ON). Robb facilitated the integration of three hospital cultures, governance, physicians, leadership teams and staff. He worked extensively on the development of a Balanced Scorecard driven strategic plan, a human resources integration strategy, and a physician recruitment, retention and succession plan. He also played a key clinical/research administrative leadership role at the Firestone Institute for Respiratory Health, Hamilton, where he was responsible for the design and patient flow process re-engineering for the new building of this high volume ambulatory clinic and for the recruitment of key clinician researchers and research fellows.

Robb has a broad based background in Business Development in the academic research and healthcare sectors where he is known for his relationship building and networking expertise.

Tom Dickson – Partner, Consulting Division

MD, FRCSC | 289-362-0428 |

As former Chief of Staff at the William Osler Health System (WOHS), a large, multi-site hospital corporation, Tom experienced, first-hand, the challenges of healthcare management in a very dynamic, restructured environment. He practiced otolaryngology at the Brampton site of the WOHS where he was also Chief of Surgery and Director of the Operating Room. Tom served on numerous medical and governmental health-related bodies over a twenty-five year period and has provided consulting services to a number of large community hospitals in Ontario. He is past President of the Ontario Medical Association and served on the Board of the OMA for twelve years. In addition, he has served on the Boards of the CMA and the Ontario Chamber of Commerce. Tom is past Chair of the William Osler Hospital Foundation and past Chair of the OMA Hospital Committee.

Keith Greenway – Partner, Consulting Division

BSc, MD, FRCPC | 289-362-0428 |

Keith is a graduate of the University of Toronto Medical School and holds a Fellowship in Emergency Medicine. He has held a wide variety of leadership roles over the past 30 years. He has served as Program Director for the Emergency Medicine Residency Program at McMaster University. He developed the Emergency Department at Peel Memorial Hospital in Brampton and subsequently became the Director of the Emergency Services Program for the William Osler Health Centre, a Metro/905, multisite Emergency Department and one of the largest hospitals in Ontario.

Keith later led a multisite Hospitalist Program at the Niagara Health System which was followed by him establishing the Hospitalist Program at Joseph Brant Hospital in Burlington, Ontario.

While in his administrative roles, Keith continued to practice clinically as well as provide support to organizations such as the CPSO where he was the lead peer assessor for Emergency Medicine and, most recently, as a peer assessor for Hospitalists. Keith is the Managing Director and co-founder of Emergency Solutions Inc., a consulting firm that has been active for 25 years, working on projects with healthcare organizations with a particular focus on Emergency Medicine and Medical Legal Issues.

With The Medfall Group, Keith provides expertise on Emergency Medicine and Hospitalist issues in addition to his contributions on hospital organizational and governance matters.

Ken Tremblay – Partner, Consulting Division

BSc, MHSc, LFACHE, FCCHL | 289-362-0428 |

Ken Tremblay has a Bachelor of Science in Physiology and Pharmacology from the University of Western Ontario and a Master of Science in Health Administration from the University of Toronto. Over his career, he has been President and CEO of five hospitals: St. Joseph’s Hospital, Brantford; York Central Hospital, Richmond Hill; St. Boniface General Hospital, Winnipeg; Chatham-Kent Health Alliance, Chatham-Kent; and Peterborough Regional Health Centre, Peterborough.

He is a Fellow of the Canadian College of Health Leaders and a Life Fellow of the American College of Healthcare Executives.

In addition to hospital leadership, he has been an active participant in many other areas of the health care system, including provincial and national associations, professional bodies, editorial boards, advisory bodies, and community agencies. He has published articles in several professional journals, conducted numerous interviews with healthcare leaders and made numerous presentations at conferences and conventions. He has served as preceptor to several Masters level students and a PhD candidate. He is a member of the Adjunct faculty at the University of Toronto’s Institute of Health Policy, Management and Evaluation.

His career has centred on financial turnarounds, strategic planning, quality management, governance, culture shaping, team and organizational transformations, Lean Six Sigma, and information systems.

As a volunteer, Ken has been active with organizations such as the Chamber of Commerce, the United Way, the Canadian Warplane Heritage Museum, Economic Development and Rotary Clubs in Chatham-Kent and Peterborough. He enjoys a wide array of interests – including photography, woodworking and wine collecting. He resides in Peterborough, ON.

Susanne Bjerno – Principal, Consulting Division

MBA, Hons BSc | 647-618-3982 |

Susanne holds an MBA (Finance) and an Honours BSc (Life Sciences) from McMaster University in Hamilton, Ontario as well as a Green Belt in Lean and Six Sigma.

As a Principal with The Medfall Group, Susanne brings her extensive experience as a senior leader and management consultant in the healthcare system.

With over 20 years of experience in the healthcare industry, she has played key roles in many parts of the healthcare system. She has held Vice President Finance and Information roles in several Ontario hospitals including Guelph General Hospital, Queensway Hospital, Cobourg Hospital and The Chatham-Kent Hospital Alliance.

She has provided health system funding leadership at the Ontario Hospital Association and the Ontario Ministry of Health. She led the work of the OHA in developing case-based funding and costing and provided leadership at the Ministry to develop the first version of the hospital accountability agreements and the related negotiations mechanisms.

For six years she worked at the Ontario Medical Association (OMA) gaining significant expertise and insight in physician-hospital relationships while managing the OMA’s Hospital Issues Committee. Through this work she has maintained strong working relationships with leaders at the OHA and the Ministry and was an invited member of the Ministry’s Health System Funding Steering Committee for a five-year period.

Susanne also has extensive experience as a management consultant in the healthcare system and has provided strategic and financial advice to hospitals, Local Health Integration Networks, and the Ministry of Health. Her focus has been on hospital and health system funding and sustainability while providing advice on funding models and budget maximization, operational reviews, benchmarking, business case development, and optimizing physician-hospital relationships.

Baljit Gill – Vice President, Medfall International

MBBS, MBA, LSSGB | 905-536-2834 |

Baljit graduated from the Government Medical College Patiala and practiced as a General Physician for 4 years before moving on to senior administrative positions in the corporate sector in India. He has a successful track record of extensive business development and an exceptional network of contacts in Canada, the US, India, China, Hong Kong and Europe. He has over 20 years of cross-functional medical and business management experience. Having successfully worked at C-level positions in diverse Industry verticals such as Healthcare, Information Technology and Export oriented Manufacturing, his forte is understanding the voice of the customer and building strategic alliances.

He holds an MBA from the Ivey Business School at Western University, Canada, and is also a certified Lean Six Sigma Green Belt (LSSGB). With methodical project management capabilities, he likes to lead change from the frontlines. While thriving in a “boots on the ground” role, he is equally capable and comfortable providing board level strategic advisory services to the C-suite focusing on Quality Improvements, Process Excellence, Customer Satisfaction and ensuring High ROI. His past clients have included Fortune 10 companies, Provincial Education Boards besides several Physician Groups and Healthcare Practices. He is a member of the Canadian College of Health Leaders.

Baljit has successfully completed Health Care Quality Improvement courses offered by Case Western Reserve University USA, and he is a member of the Project Management Institute (PMI).

Baljit has been the Professor for Medical Terminology at The Sheridan College’s Pilon School of Business and currently lectures as Professor of Health Care Administration and Service Management at The School of Workforce Development, Continuing Education & Online Learning at Conestoga College, Kitchener, Ontario.

John Skakie – Principal, Culture, Leadership and Performance Management

CHRL, MBA-HRM | 647-400-5646 |

As a knowledge-focused and proficient strategic entrepreneurial Human Resources Management Mentor and Leader, John’s international experience has covered business sectors in the manufacturing, retail, mining, and engineering segments. He has experience in public, private and academic organizations with strategic business acumen in high energy, multiple priority environments focused on a vision of positive change and continuous improvement.

John has earned both CHRP and CHRL designations from the HRPA and holds an Executive MBA in Human Resources Management from Royal Roads University, Victoria, British Columbia. In addition to his corporate experience in Canada, USA, Peru and Sweden, he has been an adjunct professor at several Ontario Colleges teaching in both diploma and degree HRM programs. He also held a consulting practice in Management and Human Resources Advisement, focused on enterprise-wide business continuation, HRM policies, programs and practices, as well as employee and labour relations.

John leads our Culture, Leadership and Performance Management team working with organizations to assist in the development of job-related competencies, performance tools and leadership development enhancements, as well as insight analytics that augment the organization’s performance management system and firmly align it to their mission, vision, and cultural goals.

Nancy Dillon – Senior Human Resources Consultant

B.Ed / 289-213-3349 /

Nancy is a Leadership and Organizational Development Consultant and Executive Coach with many years of experience in organizational effectiveness and design, strategic planning, and change management.  Her industry experience encompasses more than 35 years in healthcare, higher education and other non-profit sectors.

Nancy’s experience ranges across:

  • Leadership Development
  • Performance Management
  • Training and Development
  • Strategic Planning
  • Change Management
  • Onboarding
  • Employee Engagement and Retention
  • Restructuring
  • Facilitation
  • Crucial Conversations
  • Conflict Management

Nancy earned her B.Ed, Adult Education at Brock University.  She holds certificates in: Change Management (Prosci), Crucial Conversations, Public Relations and is a DDI certified Professional Facilitator.